Let’s reimagine what public safety looks like in Knoxville.
ABOUT KNOXVILLE HEART
HEART was created in 2020 to advocate for an alternative response team in Knoxville. We have pushed the City of Knoxville to prioritize care and compassion in response to nonviolent community crises.
Our advocacy organization is made up of community members who believe that public safety should not rely on policing. All of us have full time day jobs, some in behavioral health care, but we all believe that Knoxville’s approach to public safety should focus on harm reduction rather than arrest and incarceration.
An alternative response team pairs a behavioral health specialist and a medic who are dispatched by 911 for nonviolent calls. Alternative response teams respond to a wide range of mental health-related crises, including conflict resolution, wellness checks, substance use, suicidal ideation, and more. Alternative response teams have been successful in many cities across the country, including CAHOOTS in Eugene, Oregon and Denver STAR in Colorado.
We believe that an alternative response team should be available in Knoxville as first responders for nonviolent 911 calls.
MISSION, VISION, & VALUES
Our Mission
Our mission is to advocate for an alternative first response team in Knoxville to improve outcomes for people in crisis and reduce demand for police involvement.
Our Vision
Organizing and building with communities to reimagine safety to protect, uplift, and empower people, with an emphasis on those who experience oppression and vulnerabilities due to race, sexual orientation, gender/gender identity/gender expression, socioeconomic status, religion, health status, disability, substance use, houselessness, etc.
Our Core Values
Decriminalization - We hold that the decriminalization of poverty, mental health, substance use, houselessness, sex work, immigration status, along with ending the targeting of Black, Indigenous, People of Color (BIPOC) communities, is essential to building a more equitable and just East Tennessee community.
Empowerment - We believe that every person is the expert of their own experience. We respect individuals’ autonomy, voice, and uphold their right to make their own choices.
Harm Reduction - We take a harm reduction approach. We advocate for interventions and policies to reflect diverse individual and community needs. We believe services should be provided without judgment or coercion, meeting people where they are. We believe that all people have inherent dignity and worth, and deserve safe, compassionate care.
Community Engagement - We prioritize the inclusion, leadership, and voices of people with lived experiences. We understand that the realities of poverty, classism, racism, social isolation, trauma, gender based discrimination, and homophobia affect people’s vulnerabilities and capacity to deal with crisis.
Accessibility - We are committed to meeting people where they are and increasing access to services by going into the community. We advocate for policies to eliminate barriers in access due to language, ability, age, culture, health status, history of exclusion with traditional services, housing, occupation, incarceration, substance use and mental health, immigration status, and socioeconomic status.
Integrity - We are accountable to our values and the people we serve through every word, action, and decision.
We affirm the inherent dignity and worth of all people and confront systems of oppression.
IN THE MEDIA
When the co-response model was first introduced to the Knoxville City Council in 2020, we spoke in support of alternative models and shared the dangers of pairing police with mental healthcare workers. We continue to keep the pressure on our city officials and push conversations about alternative models that we believe are better for Knoxville.
988 line is coming for mental health crises, and it complements Knoxville's police program
Knoxville News Sentinel, July 2022
New team would pair medics and social workers to respond to mental health calls, instead of police
WBIR- Local NBC Affiliate, June 2021
Knoxville City Council reviews program pairing police with mental health workers
WBIR- Local NBC Affiliate, June 2021- A group presented an alternative model to the program, pairing mental health workers with EMTs or medics instead of police.
City Budget Approved
Compass Knox, May 2021
Knoxville program evolves after pairing a social worker with a cop on mental health calls
Knoxville News Sentinel, January 2021
A Team Approach
Compass Knox, December 2020
Community calls for more time and input on KPD, Helen Ross McNabb partnership before City Council vote
WATE- Local ABC Affiliate, July 2020
Reform pairs KPD officers with a social worker, but some say it will make matters worse
Knoxville News Sentinel, July 2020